General Questions

Payments

• What are my payment options?
• I paid with PayPal, but I can't access the products!
• In what currency do you charge?
• What should I do if I got an error message when trying to make a payment?
• How can I delete saved credit cards?
• How do I use a promo code?

Password and Security

• Why did I receive an Authentication Window alert?
• How to change my password?
• What if I forgot my account/email login?
• I’ve been locked out of my account
• Where should I paste the passcode?
• S.O.S., my Account is being hacked!

Billing

• What is this $1 charge I see?
• EU VAT information
• How can I update my invoice?
• How to add or change your billing details?
• Where can I find invoice for my purchase
• Do you charge any handling fees?

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Your Account

• What happens if I don't download all free mockups in one month?
• I’m not getting the Passcode or Password recovery email
• How to add multiple users to my account?
• Where can I find the items I "liked" on your page?
• How to synchronize Dropbox with my Yellow Images account?
• How to unsubscribe from your newsletters?

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About Yellow Images

• What products do you offer?