We do our best to accept and complete all the mockup requests we receive, but in very rare case, unfortunately, we can not proceed with your request in the following circumstances:
- The requested object can't be branded. Our Object Mockups are mainly created for branding and packaging design. So, if it's technically impossible to apply any pattern, logo or brand identity on the object, most probably it will not be accepted.
- If the lead time of the project is too long, we prefer to let you know about it beforehand, rather than to keep you waiting, indefinitely, afterward.
- The requested object doesn't meet our ethical requirements, i.e. violent, explicit, offensive, unlawful or otherwise inappropriate content.
If you have any doubts about the item you plan to request and you want to be 100% sure if we are able to produce it, please, contact our Support Team. We'll be very happy to answer all your questions.
Important! We are launching a new custom mockup service very soon!
We will be able to offer mockups with a guaranteed deadline and fixed turnaround for a fee. Those mockups will also have an option to be exclusive only for you! Please stay tuned for further news and announcements. If you have any more questions, please get in touch with us!
Check out our new plans here!